Many leaders know what to do strategically, but can’t make a vision reality because of issues with their people. Unfortunately, leaders rarely give themselves the time to think about how to tackle these people problems effectively.

I host and facilitate Action Learning groups, just for leaders, and people problems are always raised there. One of the key things is making time to consider, reflect upon and determine how to tackle people problems; there’s a reason the dedicated time of Action Learning Groups is key to its success.

Here are three key pointers to improve your people skills, from the leaders in my current Action Learning group:

1. Assume nothing!

• NEVER make assumptions about how you think people will behave.
• Check your understanding, clarify what your team are saying.
• LISTEN and find out what people are doing.

2. Work with people NOT against them:

• When making difficult decisions, act fairly and with empathy.
• Be assertive and self-assured, but never intimidate or bully.
• Treat even the most challenging person with respect.

3. Choose to ACT, sitting back and waiting for the right moment is sometimes not an option

• Don’t make empty promises.
• Reflection without action can be regarded by your colleagues as navel gazing.
• As far as possible, keep your people in the loop.

If you think an Action Learning group would provide that time for reflection and problem-solving that you need, then do get in touch: emma@emmafalkner.com

I originally published this as a full article on LinkedIn.